Sales & Ticketing Procedures

RESERVATIONS
Reservations can be made in Sabre, Amadeus or via our website. There are some exceptions where, some carriers request that reservations must be made solely by ATS (Adam Travel Services). In these cases, requests can be made by e-mail, fax or by phone (check the Offices page of this site for your Adam Travels branch close to you).

TICKETING
ATS will issue the tickets immediately after FULL payment has been received (unless special agreements have been established for payments), but always priority is given to ticketing deadlines and/or immediate departures. As the issuing agent, ATS will take responsibility for advising ticket numbers to airlines only for PNRs made directly by ATS or released to ATS. As per carriers regulations, if payment is not received (for a booking made directly with or released to ATS) within the required ticketing deadline, the ticket will not be issued and the booking will automatically be canceled. Where E-tickets are currently available, but the agent/passenger wants a paper ticket, a per ticket service charge will apply.

PAYMENT
ATS will accept an agency check, cashier check or money orders for the net amount made payable to Adam Travel Services. As per general banking regulations, there is a check hold of 3 working days for within state checks, and 10 working days for out-of-state checks. Returned checks will incur a $25 fee. If the departure time does not permit, passengers credit card can be used as form of payment. ATS requires a signed and imprinted Universal Credit Card Charge Form (UCCF) for credit card transactions. The agent must also print ATS Credit Card Authorization Form that can be signed by the passenger/cardholder and faxed to ATS ticket office, together with the cardholder s copies of the card and picture ID. No third party credit cards will be accepted. Commission checks for all credit card transactions will be sent to agent within 2 weeks after tickets are issued (unless special arrangements have been established).

FARES
All fares, published or net are subject to change. Fares are guaranteed only if tickets are issued.

TICKET DELIVERY
Where special agreements have been concluded regarding ticket delivery for agents with high volume of tickets daily, the tickets are delivered by messenger free of charge. For all other destinations within USA, tickets (minimum 3) are regularly sent by FEDEX, two day delivery, free of charge. For next day delivery via FEDEX, a $10.00 fee will be charged. Tickets issued long time before departure will be delivered by certified mail.

PENALTIES
As per carriers regulations, ticket changes or cancelled are subject to penalties. After ticketing, a ticket can be cancelled within 24 hours to avoid carrier's penalty. Tickets returned to ATS for refund are normally processed with the airline the following week The agent will submit to ATS for refund only the tickets for which the bookings have been cancelled before departure, along with the REFUND REQUEST FORM. No refunds are accepted by carriers for no show passengers. There is a $25 per ticket ATS processing fee in addition to carriers penalty if applicable.

FREQUENT FLYER MILES/SPECIAL REQUESTS
Frequent Flyer miles can be accrued on most carriers. Agents can add the frequent flyer information in their PNR or provide ATS with this information before ticketing. Seat assignment and other special requests, such as special meals, wheelchair, are the responsibility of the agent or passenger, and can be requested direct with the carrier.

NAME CHANGES
After a reservation is made, name changes are not permitted and an attempt to change or correct a misspelled name will result in an automatically canceling the reservation. Therefore it is the responsibility of the agent for the accuracy of all the information regarding the passengers name before submitting a PNR for ticketing. It is suggested to check the passengers passport for correct name spelling before completing the booking.

TRAVEL DOCUMENTS
It is the responsibility of the agent and passenger to ensure that valid passport and entry or transit visas are obtained before departure.

DOWNLOAD 1. ACCOUNT ACTIVATION FORM 2. CREDIT CARD AUTHORIZATION FORM 3. REFUND REQUEST FORM
These forms are created in Adobe Acrobat Portable Document Format (PDF). To download a free copy of Acrobat Reader, click here. After downloading Acrobat Reader, to open the form double-click on it.